ACCIDENT MANAGEMENT
WE HANDLE THE STRESS, SO YOU DONT HAVE TO
At Relay Motor Group, our Accident Management service is designed to support you from the moment a collision happens — through every step of the recovery process. Whether you’re at fault or not, our expert team takes charge, ensuring your vehicle, your claim, and your peace of mind are in good hands. We act quickly, professionally, and with your best interests at heart, getting you back on the road with minimal disruption.
24/7 ACCIDENT RECOVERY
Our dedicated recovery team is available 24/7 to assist you at the scene of an accident. We’ll arrange for your vehicle to be collected immediately and transported safely to a secure location or one of our approved repair centres. No delays, no confusion — just fast, reliable support when you need it most.
INSURANCE LIASON
Managing an insurance claim can be confusing, time-consuming, and frustrating. Our experienced team will take over all communications with your insurance company, keeping you informed every step of the way while ensuring your claim is processed smoothly and fairly. We protect your interests and advocate
on your behalf.
REPLACEMENT VEHICLES
We understand how important it is to keep moving — especially when your vehicle is essential for work, family, or lifestyle. That’s why we provide a replacement vehicle that matches your own in type, size, and specification. Whether you drive a compact car, a high-end vehicle, or a commercial van, you won’t be left without transport.
APPROVED REPAIRS
We carry out repairs at our fully equipped in-house garage in Park Royal, as well as through a trusted network of manufacturer-approved repair centres. All work is completed by skilled technicians using genuine parts and to the highest factory standards. Every repair is covered by a warranty, and we manage the entire process from start to finish.
PERSONAL INJURY
If you’ve suffered injury in an accident — whether physical, emotional, or financial — we’ll put you in touch with legal experts who specialise in accident claims. They’ll guide you through the process of making a personal injury claim, ensuring your rights are protected and you receive the support you’re entitled to.
VEHICLE STORAGE
If your vehicle is not drivable or needs to be stored during the claims process, we’ll arrange secure storage at one of our designated facilities. Your vehicle will be safe, monitored, and fully insured while off the road — giving you one less thing to worry about.